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Kristy

Kristy
Installation Coordinator

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401-293-0422

Ocean State Air Solutions

3076 East Main Rd.,

Portsmouth, RI 02871

MMC License# 7306

MP6222

Google Rating

4.9

Based on 157 reviews

Ocean State Air Solutions, Inc

4.9

review us on See all reviews

marian falla

1729081586

Ocean State Team service is NOK they raised the service call price by $120 from last year to this year. We were told originally that we could have a service agreement but then their computer systems was not working so we had a verbal agreement of a set price. Today they tell us the price is $360!Ocean State Team were professional, polite and prompt. The team was a pleasure to work with and accommodated our requested customizations to fit in our older home. We highly recommend them.

Eugert Islamaj

1727187365

Thank you so much Ocean State Air Solution, I was quoted over 3k from another company and Zaroh L complete the job for under 500. They're honest and didn't try to upsell.

Joe Moore

1726180341

First time using Ocean State Air Solutions to perform a PM. Zaroh our Tech was very through and professional. I also found the price was fair and competitive. I plan to use them for all my HVAC callls

Robert Mcelroy

1724624335

Great customer service, from the repair and installation of the new system last yearThe annual maintenance was performed by 2 very professional. Men. Who explained in detail was they were going to do before hand. Then briefed me on what they did before departure.Very professional company

john Amaral

1724179029

Great service from ocean state air, Matt diagnosed the ac problem right away,Thank you.

M

1723836951

Their vans will cut you off in traffic and slam on the brakes which is a stupid thing to do when your company name is on the van! 49169

Richard Hood

1723758549

Annette Tonti

1723412776

Highly recommend this team! From the estimate to the installation... this project went extremely well. They were able to schedule us sooner than I expected. The installation team was on time, and did a tremendous job! I would use them again.

Ed Raposa

1718750234

Can't say enough about Ethan and Dylan 2 of the most professional workers I have had do work at my house I highley recommend Ocean State Air Solutions

Margaret Pereira

1718120558

Matthew Snodgrass

1717781899

I first met with Aaron with Ocean State Air Solutions in early 2022 looking for a heat and AC solution for my home. He took the time to understand my needs and involved Craig (owner) directly who came out on a separate visit to offer three options. All three were great each at different price points and with their own pros and cons. Ultimately, we selected the Mitsubishi Hyperheat 4 ton unit with two ducted air handlers complete with new ductwork. This was a big job as the house didn't have any existing ductwork and the structure was build with SIPs.The installation crew lead by Anthony along with Josh and Dylan where very professional and were able to tackle some complex challenges. In the end they successfully installed the system in time for summer which was a game changer as I work from home. There were a couple of problems with third party sensors which Matt from service quickly resolved under warranty.As time went on, strange popping noises coming from the largest vents located in the great room became very noticeable and annoying. I called OSAS and Service came out and investigated and it was decided to being Anthony back to further investigate. They tried a number of possible troubleshooting steps by to no avail. Lenny (head of ops) got directly involved and together they came up with and implemented a permanent correction for the problem. The problem seemed to stem from vent insulation into SIPs which introduced some complications as SIPs are not normally found in residential construction.The bottom line is I'm writing this review because they are a company who are not just great from a sales and installation perspective but also with service and support. They covered all of this additional work under warranty and were always processional and dedicated to fixing the issue. Outstanding service like that is hard to find these days and Craig and his team are among the best I have encountered. I highly recommend them.

Glenn Rhodes

1716143079

I highly recommend the Ocean State Air Solutions for HVAC service and replacement. After 20+ years my gas furnace failed on Halloween. After getting bids, I selected Joe DeSilva's quote to install a new Bryant Preferred furnace in my basement coupled with a Single Zone Heat Pump outside which moves all hot and cold air thru my existing ductwork. All stages of my project were communicated and professionally executed from Joe's sales quote, Kristy's planning/communication to Anthony's 2-day install and Jane's rebate processing. Since I am a stakeholder with Rhode Island's Office of Energy Resources, it was important to stack rebates from RI Energy, Clean Heat RI, and the Federal Tax Credit all of which I captured this year as Joe quoted. Lastly, they were able to prioritize and complete my install before the weather got colder in December. This kept my family warm all winter and we will be cool this summer thanks to Ocean State.

David fox

1715868651

Annual maintenance on our dehumidifiers. Excellent and very comprehensive.Thanks guys!

Mary Laime

1714506066

The technicians are very good, professional and friendly. I appreciate that I get a text once the tech is on their way to my place.Thank you

Ron Argillander

1713616453

Great value competive with other companies. On time, professional, well organised.

Gerri Moniz

1713286594

Excellent service- prompt response when I called and the tech - Noah- that came out was knowledgeable and professional. I’ll definitely keep them as my A/C service

Al Marcantonio

1712104843

Ocean State installed my system 3 years ago. What Craig told me what I should expect has far exceded my expections. My heating bill is 25% of what it was 3 years ago. My AC cost has been reduced by 50%. Also, Matt had done an excellent job on educating me on how to use the system as well as insuring that my system is performing at 100%. The office staff has been friendly and helpful in getting what I need quickly.My experience with Ocean State deserves all 5 of the stars

Kat Boots

1710271726

They were prompt and helpful. I will be contacting them for any future issues or needs.

Chelsea Creekmuir

1709323709

Outstanding, reasonably priced, prompt service! We had an HVAC issue which resulted in no heat on a 20° night and they were there by noon next day fixing it. Highly recommend!

sheila mccarty

1708722329

UPDATE:OSAS did respond to my complaint and explained why the brown could not be ordered at the time of my instillation. I highly respect a company that takes a problem seriously and tries to rectify it. I can now happily give them a 5 star review!I would have easily given this company a 5 star review as I was very pleased with the quality and instillation of my Mitsubishi mini-split system 4 years ago. I have a brown clapboard house and asked if the fortress tubing (used to cover the wires) came in brown, and was told it did not, so I painted the white tubing brown. 4 years later, the tubing has pulled away from the house, some of it cracked needing replacement. I again asked if it came in brown, and this time was told I could special order it. The appearance is so much better and I wish it was done this way at the start. Please keep this in mind before installing this system.bb

CookieWing_661

1708037272

Great professional service. Very fair price, came right out and the technician had a great attitude and explained everything as he went along.

James Gunipero

1701187284

I recently selected Ocean State Air Solutions to install a rather large and complicated multi-zone heat pump system. The job took 13 days (team was on site daily - no delays) and included the installation of new ducting, two exterior condensers, two air handlers, and 4 ductless heads. This install would replace the oil heating system in the home and provide AC, which the home lacked previously.I'm an engineer by profession so I approached this with a very technical mindset. Given the size of the system and the investment, I made sure to quote around with recommended installers. Ocean State was not the least expensive option, but Aaron did a great job of communicating and ensuring me of their technical proficiency through the whole process that it seemed a no brainer to select their bid. Most importantly for me, he did not get impatient with my technical inquires or push back when I wanted more in-depth analysis for system sizing. Craig, the owner, was also involved and helped to convey the company's commitment to providing the right system and provide feedback/ strategy on how to best design/conceal as much of the system to make it look as seamless as possible. He also checked in several times during the project to make sure the quality was meeting his standards.The install team was great. Thanks to the ductless/commissioning team Josh and his helper (just kidding - thanks, Adam!) and the ducting crew - Nick, Jimmy, Jack, and Giovanni. Also thank you to Kristy and Jane back at the office for their help with coordination and the rebate/payment process.Since the install I'm not convinced all the systems are working as intended and with an install this large that's not surprising. I've been in continued contact with Aaron to discuss and he has been very supportive. He has reaffirmed the company's commitment to ensuring we are satisfied for the long haul. Exactly what I'd hope for from a company who stands behind their work!I'd highly recommend considering/selecting Ocean State to anyone considering HVAC installation in Rhode Island.Update - Nov '23Just wanted to add an update. As mentioned there was one part of the system I continued to be unhappy about it's performance on. I reached out to Aaron in early November and expressed the desire to try and resolve it. Aaron asked some questions and coordinated to get a tech out. They came out a few days later, installed a new thermostat and the system now works like a dream. I continue to be very happy with the quality of the installation and continued care and support from the team.

Rick Tegtmeier

1699041705

All goodRepair orientedKnowledgeable and pleasantThank you

M Barrett

1697486375

Phenomenal job.I dropped by the office to discuss my connectivity problem with a previously installed Kumo Cloud by former house owner.Lenny came up with a solution and discussed with Matt.Matt came to the house, installed the Airzone and stayed with us until the app was fully functional. Great job!Ocean State is just great…All professional, all on time! Great job! Thank you

Judith Malin

1697046378

Install of 3 Mitsubishi mini splits and a condenser were just completed.Everyone involved that I had contact with were professional, seemed to work well together and were easy to have working in my home. I like that Ocean State Air Solutions is a local full service operation and everyone appears to understand their roles and each others' roles. The install solutions re where and how were thoughtful and elegant.I deeply appreciated that they knew my time window to get this done was very short and they made it work well! From the design with Joe DeSilva, install with Jesse and Ethan, electric with Joe Lima, and office person Amber- All great! Next I expect to hear from Jane re rebates and tax credits and complete electrical and mechanical inspections by the town. Thanks all!

avi kazess

1697040190

Leslie Fontana

1695579864

Noah Banks was our technician and he was excellent. It is wonderful to see young people in the trades. He was professional, polite, and explained things really well.

Mike Silvia

1692223684

I’ve been a customer going on 3yrs. now. I stay up with the yearly services. I’ve had nothing but positive experiences with Ocean State Air. My recent service was with Giovanni, he was awesome. He was thorough and respectful. He went above and beyond the regular service. We are living in a world of terrible customer service. This is not one of those companies. Thanks again for the old school great service.

Medford Mustang

1691689546

Substantially less expensive than alternative and didn't oversell. Got what I needed installed in a timely and professional manner. Strongly recommend.

Thomas Bronson

1691420486

We received excellent service through Ocean State Air Solutions. Top notch customer service and outstanding technical work. Giovanni was our technician and he was very thorough and professional. He explained the work he was doing and suggested alternate solutions that paid off dividends for us. Would plan on using Ocean State Air for future work and highly recommend them to others.

Mardy Heenehan

1690919905

I have had HVAC service for 2 years from Ocean State Air Solutions and have been very pleased with every visit. The technicians have all been very polite and happy to explain what their process is.

Khuyen Le

1690475623

Mid May - We decided to call Ocean State Air Solutions from their positive reviews. Glad we did! Great service by technician Giovanni, who was professional, friendly, knowledgeable, and on time. Customer service is A+. Would not hesitate to use this company again and will recommend to friends/family.July 27 - Had a problem with the fan unit. Called yesterday and Matthew came out this morning to fix it. Ac is working again! Matthew was great explaining what caused it and refilled refrigerant. What we like is that Matthew told us up-front that the refrigerant is expensive due to an older system. Great that company hires technicians who are knowledgeable, professional, friendly, courteous and ON TIME :-).

Angelica Bazyk

1689877110

AC was broken. Zaroh was very professional, extremely patient with my many questions, and figured out what was wrong and fixed it on the spot. I highly recommend them.

Kevin S

1688874950

The owner was supposed to show up with Chris the new salesman. After a thorough conversation with the booking representative I thought for sure my needs would be met. Unfortunately my time has been wasted and I must report this to Mitsubishi since this is supposed to be a Diamond dealer. Chris lacked experience and all knowledge of HVAC. That’s not the worst part! He promised me some pricing as I already having completed the Rise Audit and being pre approved for credit was waiting to improve my hvac was Ghosted by Chris. No email no call no follow through. Disgusting waste of the 5th of July morning. Thanks for wasting my time and doing nothing to try and earn my business. I guess you have to pay this company for estimates

Matthew Meyer

1687963440

I requested an annual service for my 3 Mitsubishi mini-split units. From scheduling the appointment, to the reminder of when the technician was arriving, to the on time arrival, OSA was a pleasure to work with. Excellent communication, knowledgeable and professional technician (Matt), completely satisfied with the work done. This was my first time using OSA and will not be my last.

Xavier Mauprivez

1687210001

They employees arrived on time in the morning, started to work and by 4 pm they had installed our 2 mini split They shorted us how to operate the remotes.When they left , the place was clean.Great team!Thank you.

Dominic J

1686931919

Giovanni, came out to the house and did an awesome job. Super friendly and professional!

Meredith Mendola

1685839816

Top notch service from Aaron and his crew. Everyone was respectful of my home and my dogs. Very pleased with the mini split systems we have now.

Barbara Henshaw

1685544201

Ocean State Air's technician Giovanni is exactly what a customer wants in a service provider! He is professional, honest, and knowledgeable. Just an overall great guy. :-)

Jim Blaess

1684788043

You cant go wrong with Ocean State Air! Gio was courteous and arrived on time for out appointment. thanks!

Derek Colantuono

1684545313

Margaret Lyford

1683059924

Just a quick note of gratitude for the efficient and detailed work of Jack and Ethan on Friday, April 28, May 1st and 2nd, 2023.My first thought, after being discharged from a 10 day stay at the Newport hospital was, "I don't think I can deal with another summer that we had last year!"After much research of various companies and interviewing several individuals related to the air conditioning process, we decided on Ocean State Air; and glad we did.We are looking forward to a much more comfortable summer, thanks to Ethan and Jack. Thank you!!

Ann McMahon

1683050814

Staff of this company know what they are doing. They had to re-install my HVAC system because I initially hired some guy who did not know what he was doing. Don't make that mistake! This is a reliable company.

Evelyn Pudas

1682656756

We are more than satisfied with our experience having a mini ductless system installed last week. From the top down, everyone was professional, very responsive and friendly. The ladies in the office were just so helpful and answered every question I had. Lenny was great when he came out to help us decide what we needed. Our technicians, Anthony and Dylan, were just the nicest, hard working guys ever! I have never seen techs who were that knowledgable and hard working and they were neat as a pin!! You would never know there was work going on in our house when they left at the end of the day. I highly recommend this company and we already have our next project in mind! You cannot find a better company!! They get 10 stars from us and a Great Big Thank You!!

Ray Edler

1682554669

Thank you for a job well done. Always professional, informative and respectful and well organized.

Dianne Farias

1681239343

We were extremely pleased with the installation of our AC/Heat pump. The company was in constant contact with us and continuously walked us through all the steps and progress. They were also very neat and professional and friendly. We would definitely recommend Ocean State Air Solutions.

Terry Ott

1680276089

I chose this company because they were the only Ductless company with a 5 star rating. After working with them, they definitely do everything possible to earn that rating

Gerry Grabowski

1675381624

The were professional, punctual, knowledgeable, and helped me tremendously. Highly recommend them.

Adrian Markey

1675029878

Ocean State Air installed a heat pump at my house in July 2022 to provide cooling and heating for the first and second floors. Both the cooling and heating have worked very well and the installation looks neat. Both the the interior fans and the outside condenser operate very quietly. The rep explained everything thoroughly and patiently and didn’t push us to a particular setup. In our case it made more sense to go with the full heat pump ducted system rather than the mini split. The installation team were professional and did a first class job. It may be possible to get a cheaper installer but this local company does a quality job and uses the best equipment. Very happy and would use them again!

Claire Farrell

1672353375

We had a great experience working with Ocean State Air Solutions. Starting with Aaron coming to the house, sharing his extensive knowledge with us and making time to answer any and all follow up questions we had. We were also impressed with the team who completed the actual installation. Anthony, Dylan & Gio were all extremely professional and worked diligently to give us the best system and keep the house as clean as possible throughout the process. Thank you to every team member we worked with: Aaron, Lenny and the installation team and the ladies in the office, Jane & Kristy, for making sure we got the very best system for our needs, and for always being friendly, professional and responsive. We could not be happier with this company and would highly recommend them to anyone.

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401-293-0422

Kristy

KristyInstallation Coordinator

Kristy
Installation Coordinator