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Ocean State Air Solutions

1844 East Main Rd.,

Portsmouth, RI 02871

MMC License# 7306

MP6222

A1_3D_PROUD_TO_EMPLOY_color

Google Rating

4.9

Based on 141 reviews

Ocean State Air Solutions, Inc

4.9

review us on See all reviews

1701187284

I recently selected Ocean State Air Solutions to install a rather large and complicated multi-zone heat pump system. The job took 13 days (team was on site daily - no delays) and included the installation of new ducting, two exterior condensers, two air handlers, and 4 ductless heads. This install would replace the oil heating system in the home and provide AC, which the home lacked previously.I'm an engineer by profession so I approached this with a very technical mindset. Given the size of the system and the investment, I made sure to quote around with recommended installers. Ocean State was not the least expensive option, but Aaron did a great job of communicating and ensuring me of their technical proficiency through the whole process that it seemed a no brainer to select their bid. Most importantly for me, he did not get impatient with my technical inquires or push back when I wanted more in-depth analysis for system sizing. Craig, the owner, was also involved and helped to convey the company's commitment to providing the right system and provide feedback/ strategy on how to best design/conceal as much of the system to make it look as seamless as possible. He also checked in several times during the project to make sure the quality was meeting his standards.The install team was great. Thanks to the ductless/commissioning team Josh and his helper (just kidding - thanks, Adam!) and the ducting crew - Nick, Jimmy, Jack, and Giovanni. Also thank you to Kristy and Jane back at the office for their help with coordination and the rebate/payment process.Since the install I'm not convinced all the systems are working as intended and with an install this large that's not surprising. I've been in continued contact with Aaron to discuss and he has been very supportive. He has reaffirmed the company's commitment to ensuring we are satisfied for the long haul. Exactly what I'd hope for from a company who stands behind their work!I'd highly recommend considering/selecting Ocean State to anyone considering HVAC installation in Rhode Island.Update - Nov '23Just wanted to add an update. As mentioned there was one part of the system I continued to be unhappy about it's performance on. I reached out to Aaron in early November and expressed the desire to try and resolve it. Aaron asked some questions and coordinated to get a tech out. They came out a few days later, installed a new thermostat and the system now works like a dream. I continue to be very happy with the quality of the installation and continued care and support from the team.

1699041705

All goodRepair orientedKnowledgeable and pleasantThank you

1698246354

I would have easily given this company a 5 star review as I was very pleased with the quality and instillation of my Mitsubishi mini-split system 4 years ago. I have a brown clapboard house and asked if the fortress tubing (used to cover the wires) came in brown, and was told it did not, so I painted the white tubing brown. 4 years later, the tubing has pulled away from the house, some of it cracked needing replacement. I again asked if it came in brown, and this time was told I could special order it. The appearance is so much better and I wish it was done this way at the start. Please keep this in mind before installing this system.

1697486375

Phenomenal job.I dropped by the office to discuss my connectivity problem with a previously installed Kumo Cloud by former house owner.Lenny came up with a solution and discussed with Matt.Matt came to the house, installed the Airzone and stayed with us until the app was fully functional. Great job!Ocean State is just great…All professional, all on time! Great job! Thank you

1697046378

Install of 3 Mitsubishi mini splits and a condenser were just completed.Everyone involved that I had contact with were professional, seemed to work well together and were easy to have working in my home. I like that Ocean State Air Solutions is a local full service operation and everyone appears to understand their roles and each others' roles. The install solutions re where and how were thoughtful and elegant.I deeply appreciated that they knew my time window to get this done was very short and they made it work well! From the design with Joe DeSilva, install with Jesse and Ethan, electric with Joe Lima, and office person Amber- All great! Next I expect to hear from Jane re rebates and tax credits and complete electrical and mechanical inspections by the town. Thanks all!

1697040190

1695579864

Noah Banks was our technician and he was excellent. It is wonderful to see young people in the trades. He was professional, polite, and explained things really well.

1692223684

I’ve been a customer going on 3yrs. now. I stay up with the yearly services. I’ve had nothing but positive experiences with Ocean State Air. My recent service was with Giovanni, he was awesome. He was thorough and respectful. He went above and beyond the regular service. We are living in a world of terrible customer service. This is not one of those companies. Thanks again for the old school great service.

Medford Mustang

1691689546

Substantially less expensive than alternative and didn't oversell. Got what I needed installed in a timely and professional manner. Strongly recommend.

1691420486

We received excellent service through Ocean State Air Solutions. Top notch customer service and outstanding technical work. Giovanni was our technician and he was very thorough and professional. He explained the work he was doing and suggested alternate solutions that paid off dividends for us. Would plan on using Ocean State Air for future work and highly recommend them to others.

1690919905

I have had HVAC service for 2 years from Ocean State Air Solutions and have been very pleased with every visit. The technicians have all been very polite and happy to explain what their process is.

1690475623

Mid May - We decided to call Ocean State Air Solutions from their positive reviews. Glad we did! Great service by technician Giovanni, who was professional, friendly, knowledgeable, and on time. Customer service is A+. Would not hesitate to use this company again and will recommend to friends/family.July 27 - Had a problem with the fan unit. Called yesterday and Matthew came out this morning to fix it. Ac is working again! Matthew was great explaining what caused it and refilled refrigerant. What we like is that Matthew told us up-front that the refrigerant is expensive due to an older system. Great that company hires technicians who are knowledgeable, professional, friendly, courteous and ON TIME :-).

1689877110

AC was broken. Zaroh was very professional, extremely patient with my many questions, and figured out what was wrong and fixed it on the spot. I highly recommend them.

1688874950

The owner was supposed to show up with Chris the new salesman. After a thorough conversation with the booking representative I thought for sure my needs would be met. Unfortunately my time has been wasted and I must report this to Mitsubishi since this is supposed to be a Diamond dealer. Chris lacked experience and all knowledge of HVAC. That’s not the worst part! He promised me some pricing as I already having completed the Rise Audit and being pre approved for credit was waiting to improve my hvac was Ghosted by Chris. No email no call no follow through. Disgusting waste of the 5th of July morning. Thanks for wasting my time and doing nothing to try and earn my business. I guess you have to pay this company for estimates

1687963440

I requested an annual service for my 3 Mitsubishi mini-split units. From scheduling the appointment, to the reminder of when the technician was arriving, to the on time arrival, OSA was a pleasure to work with. Excellent communication, knowledgeable and professional technician (Matt), completely satisfied with the work done. This was my first time using OSA and will not be my last.

Xavier Mauprivez

1687210001

They employees arrived on time in the morning, started to work and by 4 pm they had installed our 2 mini split They shorted us how to operate the remotes.When they left , the place was clean.Great team!Thank you.

1686931919

Giovanni, came out to the house and did an awesome job. Super friendly and professional!

Meredith Mendola

1685839816

Top notch service from Aaron and his crew. Everyone was respectful of my home and my dogs. Very pleased with the mini split systems we have now.

Barbara Henshaw

1685544201

Ocean State Air's technician Giovanni is exactly what a customer wants in a service provider! He is professional, honest, and knowledgeable. Just an overall great guy. :-)

1684788043

You cant go wrong with Ocean State Air! Gio was courteous and arrived on time for out appointment. thanks!

Derek Colantuono

1684545313

Margaret Lyford

1683059924

Just a quick note of gratitude for the efficient and detailed work of Jack and Ethan on Friday, April 28, May 1st and 2nd, 2023.My first thought, after being discharged from a 10 day stay at the Newport hospital was, "I don't think I can deal with another summer that we had last year!"After much research of various companies and interviewing several individuals related to the air conditioning process, we decided on Ocean State Air; and glad we did.We are looking forward to a much more comfortable summer, thanks to Ethan and Jack. Thank you!!

1683050814

Staff of this company know what they are doing. They had to re-install my HVAC system because I initially hired some guy who did not know what he was doing. Don't make that mistake! This is a reliable company.

1682656756

We are more than satisfied with our experience having a mini ductless system installed last week. From the top down, everyone was professional, very responsive and friendly. The ladies in the office were just so helpful and answered every question I had. Lenny was great when he came out to help us decide what we needed. Our technicians, Anthony and Dylan, were just the nicest, hard working guys ever! I have never seen techs who were that knowledgable and hard working and they were neat as a pin!! You would never know there was work going on in our house when they left at the end of the day. I highly recommend this company and we already have our next project in mind! You cannot find a better company!! They get 10 stars from us and a Great Big Thank You!!

1682554669

Thank you for a job well done. Always professional, informative and respectful and well organized.

1681239343

We were extremely pleased with the installation of our AC/Heat pump. The company was in constant contact with us and continuously walked us through all the steps and progress. They were also very neat and professional and friendly. We would definitely recommend Ocean State Air Solutions.

1680896422

Ocean State Team were professional, polite and prompt. The team was a pleasure to work with and accommodated our requested customizations to fit in our older home. We highly recommend them.

1680276089

I chose this company because they were the only Ductless company with a 5 star rating. After working with them, they definitely do everything possible to earn that rating

Gerry Grabowski

1675381624

The were professional, punctual, knowledgeable, and helped me tremendously. Highly recommend them.

1675029878

Ocean State Air installed a heat pump at my house in July 2022 to provide cooling and heating for the first and second floors. Both the cooling and heating have worked very well and the installation looks neat. Both the the interior fans and the outside condenser operate very quietly. The rep explained everything thoroughly and patiently and didn’t push us to a particular setup. In our case it made more sense to go with the full heat pump ducted system rather than the mini split. The installation team were professional and did a first class job. It may be possible to get a cheaper installer but this local company does a quality job and uses the best equipment. Very happy and would use them again!

1672353375

We had a great experience working with Ocean State Air Solutions. Starting with Aaron coming to the house, sharing his extensive knowledge with us and making time to answer any and all follow up questions we had. We were also impressed with the team who completed the actual installation. Anthony, Dylan & Gio were all extremely professional and worked diligently to give us the best system and keep the house as clean as possible throughout the process. Thank you to every team member we worked with: Aaron, Lenny and the installation team and the ladies in the office, Jane & Kristy, for making sure we got the very best system for our needs, and for always being friendly, professional and responsive. We could not be happier with this company and would highly recommend them to anyone.

1671136943

Josh and Adam installed a new split ductless unit today and I couldn't be more pleased. They were courteous, knowledgeable, efficient, and explained each step, while conferring to get my agreement on a couple of issues before proceeding. It was a real pleasure working with them.

1670186875

The guys are extremely knowledgeable and trustworthy, extremely laid back.

1669164590

Great customer service

1668449032

Matt excellent tech and Caleb excellent business manager. Needed help with Nest therms. Turned out to be software issue which was understandably out their realm.However Matt double checked everything to come to that determination them assisted me in next steps, rather than just packing up and leaving. On time, well informed and all business. Def reccomend and use in future. Thanks Ocean State!

1666889501

Knowledgable techs,polite,informative, respect and measures to keep your property clean.every step of the way explained by techs and office.they're busy for a reason,great company and local.

1666346551

Ocean Stare Air Solutions did a great job! our technician was knowledgeable and respectful, a pleasure to work with!

Nicolas Williams

1648825234

Great to deal with

1645804224

Can't say enough about the team that did our project. They were on time, polite, efficient and knowledgeable. After installing and wiring our new units you would never even know anyone had been in the house. Well done!

1645562782

So very prompt,clean,personable and a great price. A wonderful team of people to work with

1643902012

At this point they have submitted a proposal and detailed information on replacing my AC System. Will advise when installation has been completed.

Dorothy Henderson

1643470443

Excellent service! Very professional.

1638481322

Christina Rotelli

1636123681

I first met Ocean State Air solutions through a recomendation from a freind who had a moldy basement like mine. So I had them insrall a Santa Fe industrial strength dehumidifier and within a week I could smell and feel the difference . My house no longer smells like mold and the basement is finally dry. Because of this great experience I decided to upgrade my electric heat system to the mini split heat and a/c units and take advantage of the National Grid rebate and 0% loans being offered. Ocean State helped me through the whole process--who to call at National Grid, got all the permits needed for the job, included the electrician and the inspection, and submitted the rebate info. But the best part of the installation was the crew- not only were they punctual and professional and innovative on how to vent my units, they were also neat and even vacumed each day before they left! Highly recomended🌟🌟🌟🌟🌟

beth hebert-silvia

1631832528

Excellent service from the sales process through installation. Well worth the wait!

1630679944

1629988997

Susanna Von Hoover

1629914127

Noah was very Professional and did a wonderful job on our Air conditioning units. I highly recommend Ocean State Air Solutions.

1629907823

Ron Argillander

1629466313

Great value competive with other companies. On time, professional, well organised.

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