Archives: Reviews
“Anthony was great to work with. He took the time to explain things and was very conscientious about getting everything done right. Everyone on the team was very professional and did quality work!”
“Excellent service. Giovanni was professional and efficient.”
“Extremely satisfied by the knowledge and kindness shown by your technician Giovani”
“Giovanni came to review and perform regular maintenance to our system.
He was extremely knowledgeable, very personable. He was teriffic.
He needs a raise. He is the kind of employee that you do not want to lose.”
“The attention to detail, concern for minimizing the installation impact, and courtesy provided me, by everyone involved, far exceeded my expectations…everyone was knowledgeable, courteous, and very attentive to details and my installation preferences.”
– MDG
“Thanks to Ocean State Air! Installation of our 4 new units was done just in time to enjoy the benefits with the recent heat wave. The system works great; sales and installation, as well as complete support from the Office staff, were exceptionally well done ~ very professional!
I highly recommend Ocean State Air to anyone who is thinking of these mini splits! (Our new system is replacing a
1970's all-electric system of heat.)”
“I couldn't have been more pleased with the service provided by Matthew today. Ocean State Air is a pleasure to work with, from the friendliness and courtesy of the person who takes one's call, to the people who evaluate one's systems and options, to the technicians who are so skilled, competent, and cheerful. Thank you, Ocean State Air!”
“I am so pleased to be able to say that this was one of the best experiences I have had with something like this. Ocean State Air Solutions is a company filled with kind, knowledgeable, interesting and wonderful people. From the first quote for what we needed, to the other corrections that were suggested along the way as they got into our furnace and other heating, every member of this team was able to explain things to me and was, I felt, completely trustworthy. The technicians were a delight to have in my home, respectful and careful. You can expect professionalism at every level. I highly recommend Ocean State Air Solutions! With pleasure.”
“Tasha has been a delight to speak with on the phone. She also had opportunity to give me the happy news of how I could save $2500 on part of the job we had done. Wow. She is kind and polite and very knowledgeable.”
“I cannot say enough good things about this experience. I am, for the first time since I bought this home, warm while working at my desk. Chris came out and looked at lots of things about our finished basement heating issues and gave us two choices of heat pumps and clearly explained the differences. After we chose one and signed the contract, within days, the work started. While here, he also discovered problems with the furnace that was supposed to be heating our basement as well as the first floor. So we contracted to also have our furnaces repaired and put back into shape. Chris came himself to explain the whole job to the technicians, and then came again on the second day to be sure everything was going as it should have been. We have been getting over-the-top service!”
“Knowledgeable team at every contact point, from identifying my onsite equipment, to scheduling, to maintenance performed. Great follow up to alert me to the expected arrival time of the tech.”
“Great professional service. Came right out and was very fair on price.
Technician had a great attitude and explained everything as he went along to me.”
“Excellent customer service…. prompt and reliable !!! Technicians are courteous and very knowlegdeable. Ocean State can solved my HVAC problems ( that the other company could not do) and the price was very reasonable, I would recommend OSAS to anyone and everyone !!!”
“Matthew visited our condo to troubleshoot a thermostat issue and I was impressed with his knowledge of our system. It didn’t take him long to diagnose the problem. Coupled with that, he was also very personable.”
“Thank you for being so reliable and for taking care of our gas furnace. Each technician who has visited our home has been professional, courteous, timely, and competent. Good service! Thank you!”
“Install of 3 Mitsubishi mini splits and condenser just now completed.Everyone I have had contact with at Ocean State Air has been professional and super to work with from the design with Joe DeSilva, to the install with Jesse and Ethan, the electrician Joe Lima, Amber in the office and Sam from the warehouse. Everyone seemed to work well together and have a good understanding of the whole operation. I deeply appreciate that they were able to accommodate my very short window to get the work completed, and the excellent communication all the way through. I very much like that this is a full service local operation. All in all a good experience. THANKS!”
“Service is excellent. I was well informed of the process. Mathew was very courteous. Answered all my questions and concerns. Highly recommend Ocean State Air Solutions”
“WOW! I am beyond impressed by the thoroughness of the service I received on my 20+ year old central air system. Giovanni, the technician, was simply top notch, crawling in and out of my attic and under my deck! He left no stone unturned. Highly recommend!”
“Matt back on second visit resolving filter and thermostat issues. Very straightforward, pleasant, helpful”
“Noah is great! We renovated our condo 3+ years ago and the split/zoned system never worked properly. The company that installed the system came back to service at least 6-8 times over the past 3 years but never could solve the problem. Your service technician, Noah, came out and wishing an hour or so determined that the damper for the back zone was not functioning. He removed the damper and showed me that it would not open and shut at all. Apparently something either was bent during original install or it was defective from the start. Noah came back 2 days later and installed a new damper and now everything is working fine! I cannot believe we waited 3 years dealing with this issue and once we called Ocean State the problem was solved in 1 visit! Noah was very professional and courteous and we hope that should we ever require service again Noah will be sent to solve the problem. We immediately signed up for your Fall/Spring service maintenance plan. We are very impressed with your company and look forward to a lasting working relationship!”
“Joe and Lenny’s plan and advice really worked for our unusual log home. Nick and Jimmy’s duct work is impressive. We witnessed how hard Mike and Jonathon worked to make our installation happen. Friendly professionalism! We appreciate that Sam was here to deliver the heavy hardware. You have encouraged an incredible culture and am so happy we have chosen Ocean State Air Solutions.”
“Last week Noah was at our home for a deep cleaning of a mini split unit. Two weeks prior he had performed the annual maintenance on three units. On both occasions he was courteous and professional. We have a great deal of confidence in his expertise. Noah is a real asset to Ocean State Air.”
“We recently had a mini ductless system installed and it was a better experience than we had envisioned. Our expectations were really high to begin with, but they outperformed those by a mile!! Anthony was just phenomenal, a very hard worker, a pleasant individual and so easy to work with. He never stops! He arrives early and does not leave until he has completed his task each day and boy, was it a lot of work. I was astonished at how neat and careful he was, laying tarps down and making sure he did not knock into anything. At the end of the day everything was picked up and the rooms looked as neat as a pin. You would never know anyone had been working in my house. He is also a great guy who relates to people and will take time for a question or just to chat for a minute (but then immediately back to work!!). The completed work was done perfectly, as Anthony paid great attention to detail and we are thrilled with the entire proceedure. My husband could not find one thing to critique and he is picky, so that means Anthony did a phenomenal job. Can't wait to really use the system this summer!! Anthony, you have made both of us very happy campers!! Thank you!!”
“Noah was exceptional, professional, very knowledgeable. I don't give high praise, but he deserves one. Still not received e mail with invoice. You can check email address. Thanks”
“Last week a new ductless mini split system was installed in four rooms of my home. I cannot say enough about the professionalism, work ethic and degree of courtesy I experienced while the system was being installed over a period of 5 days. Joe from the Sales division was extremely versed in his products and able to answer every question I posed. His approach was low key and his follow up ensured the project would go smoothly. I could contact him or Kristy at any time and my calls were returned promptly.
Lenny of the Operations division was very familiar with the products and system, and did a great job of explaining the big picture, but also in addressing many small details before I could even ask about them. He was flexible in making a few changes that created more work for the installers but would result in a better install.
Installers Ethan and Jack spent 5 days here. Throughout their stay they were extremely personable, polite, and made every effort to keep the parts of the house they were working in picked up. Instantly likeable and most trust worthy, both of them quickly became like members of the family. They worked steadily from the minute they arrived until the end of each day, always keeping me informed of their arrivals and departures. They provided a briefing on each part of the system as they were installing, and answered any question promptly and informatively. They were also flawless in keeping the pet gates closed and not tracking any dirt into the house, etc.
I would recommend this company and these installers without reservation of any kind. I would hire them again in a heartbeat. I did originally get another company’s estimate, which was actually a bit lower. But I am SO glad I decided to go with Ocean State Air Solutions – a top notch professional service company from top to bottom!
Thanks Guys!!!”
I just want to say how pleased we are with Josh’s work and the overall job from beginning to end. Your team was GREAT to work with and I’m so pleased we went with Ocean State Air!
Thanks for all of the attention to detail and treating our new home with such care.
Best wishes,
Tanya & Marc
Just want you to know that I was impressed with Ocean state air from bottom to top. Beginning with Joe and finishing up with your entire installation crew, they were polite, pleasant, and clean. Your office staff treated us like family. Thanks for everything. I recommended you.
– Mike P
“I would recommend this company wholeheartedly. They quickly analyzed and repaired my balky heat pumps. They are easy to deal with. The technicians, Matt, Noah and Sam were personable, polite and professional. The office staff was also available when I called and the appointments were kept.”
“My experience with Ocean State Air Solutions has been nothing but positive. From the women who have answered the phone, to Lenny, Caleb, the repair team, and Joe DeSilva, they have all been willing to help solve my AC problem as soon as possible. This is a quality company!”
“Extremely efficient. Noah came and did a maintenance check on my AC system and dehumidifier. He was prompt and most of all pleasant and extremely polite. I am very grateful for the excellent service.”
This was our second experience with ocean state air and once again I cannot say enough about their team! They went out of their way to help us find a design to fit our unique older home and the installation crew was absolutely incredible! They were very kind and flexible around our young children’s schedule and they were so immaculate there was not a speck left behind when they were finished.
-Samantha L
“The entire experience I had with OSAS, was top notch. Joe was quick to call and set up my initial appointment; he then followed up within a day with the quote. Joe also checked in when the guys showed up and when they were finished. Jane and Amber communicated throughout the process about installation days and if I needed anything else. Lenny, Ethan, Josh, Noah, and anyone else who worked on the installation were on time and everything was done in a safe, polite, and professional manner. The whole team just knocked it out of the park. Thanks!”
“From our initial phone call to paying our invoice, we experienced top-notch professionalism with a human touch (Ocean State asked if we needed immediate assistance or had space heaters—they were the only company who asked—everyone else just told us it would be six weeks!). Anthony and Dylan installed the complete system with a great deal of professionalism and perfectionalism—including trudging through snow drifts to install AC unit! After they installed the System, they walked us through the operation of our new System. Highly recommend!!!”
For feedback, I could not be more pleased with the whole process – everyone was completely professional and polite. They arrived on time, continuously worked throughout the day, explaining what they were doing and answering my numerous questions. Whenever maintenance is due, if possible, I’d like Noah to do the maintenance.
Now the technology challenged me tries to learn how everything operates. Noah was very patient, explaining how the system operates, but for those challenged by technology, it’s a work in progress. Seems the easiest thing to do is either increase or decrease the temperature, as needed. Various modes, blades, angles, symbols? I’m sure Noah is shaking his head; I told him I was putting him on speed dial.
“Hello Craig, Your staff gave me your email address so that I could tell you how happy we are with the work that Vinnie, Anthony – and some others whose names I didn’t catch — completed last week, when they installed our ductless AC during some really sweltering, bug-filled days, working their buns off to get everything done according to plan.
Last week’s weather was so hot and humid, it was the reason we needed the mini splits, but the ceiling location of the one in the master bedroom was kind of a miracle – and wow – those guys were just amazing in how they worked out a Rubic’s Cube of an installation – through the attic to the ceiling then through my walk-in closet (where they carefully removed all the boxes, clothes, etc that had drifted in there over the past seven years!) and only then to the outside – just amazing!
I’m writing to you because I wanted to express my happiness with the finished AC and because I’m not a big fan of writing anything on google or yelp.
But you need to know those guys – even the guys from Town Electric who were sweating right alongside your team – were polite, cleaned up every little bit, wore those things over their shoes when inside the house – spectacular.
Thanks for making this a nice, cool place to be! Happy customer in Tiverton~”
“Jeff was prompt, precise, professional and personal. Great with evaluating, planning, executing and communicating. Thank you so much. The McGills”
“Mike and Josh were here for 2 days. They are professional, personable, knowledgeable and so very conscientious. It was a pleasure having them here and I am fully confident in the work they provided. Thank you Ocean Air!”
“Matt checked our system and we are good to go for this season. He was professional and answered all my questions. Don't hesitate to call this company, free quotes.”
The installation went perfect, the crew was great and we used the system on Sunday. It could not have worked better. It will be a comfortable summer because of Ocean State Air Solutions!
Thanks,
Cindy and Steve Smith
I think I got 10 quotes for central air 5 years ago — not kidding — and we kept hearing $30k for our 2-story colonial. We ended up going with XXXXXX because the salesman figured out that we could drop the a/c ducts down from the second floor and not have to install double the system. At the time, it was $13k, and they did a great job. I recently had a horrible experience with XXXXXX, though, and would never work with them again. If I needed anything at this point, I would call Ocean State Air Solutions. The owner, Craig, came to my house to give me a quote on a whole-house air-purifier (that XXXXXX wanted triple for), and he was incredibly practical, transparent, and fair.
As a landscape architect I know the value of working with quality, responsive companies, which is why I hired Ocean State Air to perform the HVAC work for my house. It took me 1 1/2 years between the time I first communicated with the owner Craig, to the time I actually got around to doing the work, since I was demolishing my house, excavating, & framing the house myself. Craig & Ocean State Air went the extra mile when it came to aiding me in planning for the HVAC installation on my house & I couldn’t be happier with their work & service. The employees were courteous, respectful, & accommodated a minor request or two along the way. Actions speak louder than words for me and they really followed through and I’m very grateful!
-Colin H
I want you to know that the service from your technicians and from Joe exceeded my expectations. The technicians Anthony, Mike and Lenny were clean, polite, EXTREMELY helpful, trustful and honest. Words cannot express how truly happy I am with every aspect of the project. You operate a top notch business and I will be recommending you to everyone I know. I will be coming to you and your team for all servicing and future projects. I want to thank you again for the incredible service.
— Adam from North Kingstown
“Can’t thank Craig enough for conversing with me regarding my questions on the performance of my central A/C system – and for sending his technician (Victor) to the house to diagnose!!!
When originally researching companies for the purchase of our central air conditioning system we ultimately chose Ocean State Air in Portsmouth, RI and it has been the best decision we could have made. The great service they have provided recently further reinforces what we knew all along – that we have a high quality / high performance company in Ocean State Air located right here in our back yard in Portsmouth, RI.
Thank you for your quick response and knowledge of the product you sold us!!!! ”
— Pierre from Portsmouth, RI