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Ocean State Air Solutions

3076 East Main Rd.,

Portsmouth, RI 02871

MMC License# 7306

MP6222

A1_3D_PROUD_TO_EMPLOY_color

Google Rating

4.9

Based on 176 reviews

Ocean State Air Solutions, Inc

4.9

review us on See all reviews

1739987536

We are very pleased with the entire process working with Ocean State Air. From the initial meeting with our contact, Chris, who was knowledgeable, responsive and professional, who also continued to be involved throughtout, to the installers and installation itself. I don't tend to provide reviews - but happy to do so in this case - we will use them again.

1739898160

Tom exceeded expectations with his work ethic, knowledge, and willingness to even carry buckets of filthy water up flights of stairs so we could be warm. Our heating system has been working well ever since:)

Eneida “Mima” DeJesus

1739886398

Matthew is always very courteous when he services my HVAC. When I have any questions and I call the office everyone I’ve spoken to have been pleasant.

1739874931

We love these guys! Such great customer care. This was an urgent call out that needed to happen before a winter holiday. Matt was right on time, explained everything and got us organized and up and running. Thank you!

1739150568

1739150195

These guys are great - Matthew was a great tech that diagnosed our problem twice now and fixed it quickly. Highly recommended

melissa bessette

1739020805

1738758017

Ocean State Air is the best company for heat pump design and installation in RI!

1738363294

Very knowledgeable and tech went above and beyond to fix my issue

1738116511

Tom was very professional, clearly articulated the problem in laymen terms and empowered me with the right information to make the best possible decision. Had a great experience

Gerry Grabowski

1737993211

The were professional, punctual, knowledgeable, and helped me tremendously. Highly recommend them.

1737513527

Ron Borden Borden

1737036406

Free estimate but want $250 for someone to show up for diagnostic fee after I told them what the problem is and what it needed......

Kathleen Morrissey

1734649031

Excellent experience! From the very beginning to the end. Every person that worked on this project were professional and friendly. They (Branden, Ethan Josh, Tyler, Lenny) all took the time answer any questions.

1733667903

We recently installed a ductless mini-split in May and heat pump/coil/furnace in December. The Ocean State Air team is great, Everyone (Chris, Lenny, Anthony, Sam, Ethan, office staff, electrician and a young man) in the team are very professional, knowledgeable, and very easy to work with, especially working with Anthony the man. I am VERY pleased with their quality work for me. Thank You

1732634390

OSAS is an exceptional company to hire. Their team works well together and are very good at their jobs. Our heater and air-conditioning project was challenging due to the location of the heater and vent.

edward passarelli

1731702360

I contracted with Ocean State Air Solutions install a split ductless system in my home. Chris, the salesperson, was very knowledgeable and presented me with a very fair and competitive price. Krista coordinated the install date and was very communicative with me. Ethan and Tyler were the installers and were courteous, conscientious and very professional. I was so satisfied that I immediately referred a family member to them for a humidifier install which is scheduled for next week and I have total confidence that the experience will be the same that I had. Congratulations to the owners for putting together a business they can be proud of.

1730831324

1730810454

I have had nothing but an extremely positive experience with Ocean State Air; from installation of 3 Mitsubishi mini splits to the yearly maintenance. Zero problems with an extremely efficient system. All technicians have been professional on time and very respectful of my home. Highly recommend.

1729779472

I was referred to Ocean State Air by another HVAC contractor. I initially engaged OSA to install a dehumidifier and extend duct work for our office in a historic building. I was very pleased with their work. Thereafter I needed help with a more complicated project involving moving an air handler, so I went back to them for a quote. The president of OSA and their technician came to evaluate the project. They developed a creative solution to upgrade the air conditioner to a new heat pump while moving the air handler. They explained that I could offset the cost with an energy credit. OSA assigned one of their employees to walk us through and simplify the application process to qualify for a substantial energy credit. This was a 5-day project taking place while our busy office was in operation. We could not have been more impressed with the technicians who were courteous and knowledgeable. They finished the job on time and in accordance with the quote. We are very happy with their high level of service and results. I highly recommend OSA.

1729517149

Ocean State Air came to the house diagnosed the problem with the A/C. They replaced a zone board and a blower motor. Zahro was knowledgeable and thorough with his work. He was pleasant to work with and answered all our questions. He is a great asset to your team.

1729081586

Ocean State Team service is NOK they raised the service call price by $120 from last year to this year. We were told originally that we could have a service agreement but then their computer systems was not working so we had a verbal agreement of a set price. Today they tell us the price is $360!Ocean State Team were professional, polite and prompt. The team was a pleasure to work with and accommodated our requested customizations to fit in our older home. We highly recommend them.

1727187365

Thank you so much Ocean State Air Solution, I was quoted over 3k from another company and Zaroh L complete the job for under 500. They're honest and didn't try to upsell.

1726180341

First time using Ocean State Air Solutions to perform a PM. Zaroh our Tech was very through and professional. I also found the price was fair and competitive. I plan to use them for all my HVAC callls

1724624335

Great customer service, from the repair and installation of the new system last yearThe annual maintenance was performed by 2 very professional. Men. Who explained in detail was they were going to do before hand. Then briefed me on what they did before departure.Very professional company

1724179029

Great service from ocean state air, Matt diagnosed the ac problem right away,Thank you.

1723836951

Their vans will cut you off in traffic and slam on the brakes which is a stupid thing to do when your company name is on the van! 49169

1723758549

1723412776

Highly recommend this team! From the estimate to the installation... this project went extremely well. They were able to schedule us sooner than I expected. The installation team was on time, and did a tremendous job! I would use them again.

1718750234

Can't say enough about Ethan and Dylan 2 of the most professional workers I have had do work at my house I highley recommend Ocean State Air Solutions

Margaret Pereira

1718120558

Matthew Snodgrass

1717781899

I first met with Aaron with Ocean State Air Solutions in early 2022 looking for a heat and AC solution for my home. He took the time to understand my needs and involved Craig (owner) directly who came out on a separate visit to offer three options. All three were great each at different price points and with their own pros and cons. Ultimately, we selected the Mitsubishi Hyperheat 4 ton unit with two ducted air handlers complete with new ductwork. This was a big job as the house didn't have any existing ductwork and the structure was build with SIPs.The installation crew lead by Anthony along with Josh and Dylan where very professional and were able to tackle some complex challenges. In the end they successfully installed the system in time for summer which was a game changer as I work from home. There were a couple of problems with third party sensors which Matt from service quickly resolved under warranty.As time went on, strange popping noises coming from the largest vents located in the great room became very noticeable and annoying. I called OSAS and Service came out and investigated and it was decided to being Anthony back to further investigate. They tried a number of possible troubleshooting steps by to no avail. Lenny (head of ops) got directly involved and together they came up with and implemented a permanent correction for the problem. The problem seemed to stem from vent insulation into SIPs which introduced some complications as SIPs are not normally found in residential construction.The bottom line is I'm writing this review because they are a company who are not just great from a sales and installation perspective but also with service and support. They covered all of this additional work under warranty and were always processional and dedicated to fixing the issue. Outstanding service like that is hard to find these days and Craig and his team are among the best I have encountered. I highly recommend them.

1716143079

I highly recommend the Ocean State Air Solutions for HVAC service and replacement. After 20+ years my gas furnace failed on Halloween. After getting bids, I selected Joe DeSilva's quote to install a new Bryant Preferred furnace in my basement coupled with a Single Zone Heat Pump outside which moves all hot and cold air thru my existing ductwork. All stages of my project were communicated and professionally executed from Joe's sales quote, Kristy's planning/communication to Anthony's 2-day install and Jane's rebate processing. Since I am a stakeholder with Rhode Island's Office of Energy Resources, it was important to stack rebates from RI Energy, Clean Heat RI, and the Federal Tax Credit all of which I captured this year as Joe quoted. Lastly, they were able to prioritize and complete my install before the weather got colder in December. This kept my family warm all winter and we will be cool this summer thanks to Ocean State.

1715868651

Annual maintenance on our dehumidifiers. Excellent and very comprehensive.Thanks guys!

1714506066

The technicians are very good, professional and friendly. I appreciate that I get a text once the tech is on their way to my place.Thank you

Ron Argillander

1713616453

Great value competive with other companies. On time, professional, well organised.

1713286594

Excellent service- prompt response when I called and the tech - Noah- that came out was knowledgeable and professional. I’ll definitely keep them as my A/C service

1712104843

Ocean State installed my system 3 years ago. What Craig told me what I should expect has far exceded my expections. My heating bill is 25% of what it was 3 years ago. My AC cost has been reduced by 50%. Also, Matt had done an excellent job on educating me on how to use the system as well as insuring that my system is performing at 100%. The office staff has been friendly and helpful in getting what I need quickly.My experience with Ocean State deserves all 5 of the stars

1710271726

They were prompt and helpful. I will be contacting them for any future issues or needs.

Chelsea Creekmuir

1709323709

Outstanding, reasonably priced, prompt service! We had an HVAC issue which resulted in no heat on a 20° night and they were there by noon next day fixing it. Highly recommend!

1708722329

UPDATE:OSAS did respond to my complaint and explained why the brown could not be ordered at the time of my instillation. I highly respect a company that takes a problem seriously and tries to rectify it. I can now happily give them a 5 star review!I would have easily given this company a 5 star review as I was very pleased with the quality and instillation of my Mitsubishi mini-split system 4 years ago. I have a brown clapboard house and asked if the fortress tubing (used to cover the wires) came in brown, and was told it did not, so I painted the white tubing brown. 4 years later, the tubing has pulled away from the house, some of it cracked needing replacement. I again asked if it came in brown, and this time was told I could special order it. The appearance is so much better and I wish it was done this way at the start. Please keep this in mind before installing this system.bb

1708037272

Great professional service. Very fair price, came right out and the technician had a great attitude and explained everything as he went along.

1701187284

I recently selected Ocean State Air Solutions to install a rather large and complicated multi-zone heat pump system. The job took 13 days (team was on site daily - no delays) and included the installation of new ducting, two exterior condensers, two air handlers, and 4 ductless heads. This install would replace the oil heating system in the home and provide AC, which the home lacked previously.I'm an engineer by profession so I approached this with a very technical mindset. Given the size of the system and the investment, I made sure to quote around with recommended installers. Ocean State was not the least expensive option, but Aaron did a great job of communicating and ensuring me of their technical proficiency through the whole process that it seemed a no brainer to select their bid. Most importantly for me, he did not get impatient with my technical inquires or push back when I wanted more in-depth analysis for system sizing. Craig, the owner, was also involved and helped to convey the company's commitment to providing the right system and provide feedback/ strategy on how to best design/conceal as much of the system to make it look as seamless as possible. He also checked in several times during the project to make sure the quality was meeting his standards.The install team was great. Thanks to the ductless/commissioning team Josh and his helper (just kidding - thanks, Adam!) and the ducting crew - Nick, Jimmy, Jack, and Giovanni. Also thank you to Kristy and Jane back at the office for their help with coordination and the rebate/payment process.Since the install I'm not convinced all the systems are working as intended and with an install this large that's not surprising. I've been in continued contact with Aaron to discuss and he has been very supportive. He has reaffirmed the company's commitment to ensuring we are satisfied for the long haul. Exactly what I'd hope for from a company who stands behind their work!I'd highly recommend considering/selecting Ocean State to anyone considering HVAC installation in Rhode Island.Update - Nov '23Just wanted to add an update. As mentioned there was one part of the system I continued to be unhappy about it's performance on. I reached out to Aaron in early November and expressed the desire to try and resolve it. Aaron asked some questions and coordinated to get a tech out. They came out a few days later, installed a new thermostat and the system now works like a dream. I continue to be very happy with the quality of the installation and continued care and support from the team.

1699041705

All goodRepair orientedKnowledgeable and pleasantThank you

1697486375

Phenomenal job.I dropped by the office to discuss my connectivity problem with a previously installed Kumo Cloud by former house owner.Lenny came up with a solution and discussed with Matt.Matt came to the house, installed the Airzone and stayed with us until the app was fully functional. Great job!Ocean State is just great…All professional, all on time! Great job! Thank you

1697046378

Install of 3 Mitsubishi mini splits and a condenser were just completed.Everyone involved that I had contact with were professional, seemed to work well together and were easy to have working in my home. I like that Ocean State Air Solutions is a local full service operation and everyone appears to understand their roles and each others' roles. The install solutions re where and how were thoughtful and elegant.I deeply appreciated that they knew my time window to get this done was very short and they made it work well! From the design with Joe DeSilva, install with Jesse and Ethan, electric with Joe Lima, and office person Amber- All great! Next I expect to hear from Jane re rebates and tax credits and complete electrical and mechanical inspections by the town. Thanks all!

1697040190

1695579864

Noah Banks was our technician and he was excellent. It is wonderful to see young people in the trades. He was professional, polite, and explained things really well.

1692223684

I’ve been a customer going on 3yrs. now. I stay up with the yearly services. I’ve had nothing but positive experiences with Ocean State Air. My recent service was with Giovanni, he was awesome. He was thorough and respectful. He went above and beyond the regular service. We are living in a world of terrible customer service. This is not one of those companies. Thanks again for the old school great service.

Medford Mustang

1691689546

Substantially less expensive than alternative and didn't oversell. Got what I needed installed in a timely and professional manner. Strongly recommend.

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